01
Phone Triage
You call and describe what the thermostat is doing: blank screen, wrong temp, fan running with no heat, or clicking with no response. We ask three or four quick questions and give you a ballpark range before we dispatch. Most Ashland calls get a tech at the door within two to four hours.
02
On-Site Diagnosis
The tech pulls the thermostat off the wall plate and tests incoming voltage with a multimeter. We check the transformer, the control board terminals, and the wire harness for loose connections or corrosion. This takes 20 to 30 minutes and tells us whether the thermostat itself failed or something upstream is starving it of power.
03
Repair or Replace
If the thermostat is bad, we quote a replacement on the spot and install it. If the fault is wiring, a transformer, or a control board, we repair that instead. You approve the price before any work starts. Most jobs wrap in under two hours, and we test the full heat cycle twice before packing up.
04
Calibration and Test
We set the thermostat to match your furnace's actual output, verify the temperature swing, and confirm the blower kicks on and off at the right points. If you have a two-stage or variable-speed furnace, we check that the thermostat is configured for it. A misconfigured thermostat short cycles and wastes gas.
05
Walkthrough and Warranty
Before we leave, we show you what failed, what we did, and how to keep it running. You get a written summary and our labor warranty on the repair. If you want a maintenance plan, we'll set the next tune-up reminder so your thermostat and furnace stay matched through the heating season.