Privacy Policy

When you contact us for emergency furnace repair, we collect the information we need to get to your door and fix your heat. That includes your name, phone number, email address, and the service address where the work is needed.

We also keep notes about your furnace, the symptoms you describe, and the repairs we perform. If you pay by card, our payment processor handles your card details - we don't store full card numbers on our systems.

If you browse our website, we may collect basic technical information like your IP address, browser type, and the pages you visit. This helps us understand how people find us and improve the site.

We use your contact details to schedule your visit, confirm your appointment, and keep you updated if anything changes. Your service address tells our technicians where to go.

Your furnace and repair history helps us diagnose problems faster on future calls and recommend the right fix instead of guessing.

If you've asked us to, we may send you seasonal reminders or maintenance tips. You can opt out of those messages at any time by replying STOP or calling our office.

Our website uses cookies - small files stored on your device - to remember your preferences and understand how visitors use our pages. Cookies help the site load faster and show us which pages are most helpful.

You can set your browser to block cookies or alert you when they're being used. If you block them, some parts of the site may not work as smoothly, but you can still call us at +14195820227 to get help.

We use analytics tools to see how people find our website and what they look at. These tools collect anonymous usage data - things like page views and session length - not your name or address.

We may also use third-party scheduling or review platforms to manage appointments and gather feedback. Those platforms have their own privacy policies, and we encourage you to read them if you use their services.

We don't sell your personal information. Ever.

We share information only when it's necessary to run our business: with our technicians so they can find your home and do the work, with payment processors to handle your payment, and with software providers who help us manage scheduling and customer records.

If the law requires it - for example, in response to a court order or to protect someone's safety - we may disclose information as required.

We keep your service records for as long as you're a customer and for a reasonable period after that, so we can honor warranties and look up your repair history if you call us again.

If you ask us to delete your information and we're not required to keep it for legal or warranty reasons, we'll remove it from our active systems.

We protect your information with the same care we'd want for our own. That means limiting access to the people who need it, using secure systems for scheduling and payment, and training our team on handling customer data responsibly.

No system is perfect, but we work hard to keep your information safe. If we ever become aware of a breach that affects you, we'll notify you as required by law.

You can ask us what personal information we have about you, request a copy, ask us to correct mistakes, or ask us to delete it. Just call +14195820227 or email us and we'll help.

You can also opt out of marketing messages at any time. We'll still contact you about your active service appointments, but we'll stop the promotional stuff.

Our services are for homeowners and adults. We don't knowingly collect personal information from children under 13. If you believe a child has given us information, call us at +14195820227 and we'll delete it.

If we update this policy, we'll post the new version on this page with a new effective date. If the changes are significant, we'll make that clear on our website or reach out to you directly.

Keep using our website or services after an update and we'll take that as acceptance of the revised policy.